Local experts who understand your world
We speak your language and understand the dynamics of your organization, enabling us to act faster and with greater precision
Proactive and always moving forward
We don’t wait for incidents. We actively hunt threats and ensure your security stays one step ahead
Proven technology, strengthened by human insight
We combine leading technology with the expertise of our own specialists to deliver maximum confidence and resilience
Secure what’s next – continuity starts with reliable support
The stability and availability of your security environment are crucial for the continuity of your organisation.
That is why our services do not stop with implementation. We ensure that your security solutions continue to perform optimally, grow with the organisation and remain protected against new threats.
At Sky Networks, service is not a department, but a mindset.
We take responsibility, before something goes wrong and as soon as something comes up.
Incident Management
Technology should not only be properly implemented, but also actively maintained and supported.
That’s why we offer modular Support & Incident Management Service, allowing you to tailor service levels and service windows per solution to the needs of your team or organisation.
Our support services are designed to help you deal with complex issues and incidents, with direct access to experts and guaranteed response times.
Lifecycle Management
In an age where digital threats are increasing and compliance requirements are becoming more stringent, good lifecycle management of your cybersecurity architecture is essential.
Our Cybersecurity Lifecycle Management Service ensure that your security solutions remain effective, compliant and future-proof throughout their entire lifecycle.
Service is not a department at Sky Networks, but a mindset
Remote & On-site Support
When a failure, incident or configuration question arises, you want instant access to the right expertise . Whether that is remotely or on site.
With our Remote & On-site Support Service, we offer flexible, scalable support for your security environment.
Our specialists are ready to quickly intervene in technical problems, perform updates or solve complex issues, always tailored to your organisation and service agreements.
Escalation Management
Incidents and disruptions are inevitable.
The question is not whether they happen, but how quickly and in a coordinated way you respond.
When a problem affects several parties or lasts longer than planned, escalation management is essential to maintain control.
With our Escalation Management Service, you ensure that every incident is picked up, communicated and resolved in a structured way.
We take care of coordination, communication and prioritisation so that you maintain an overview and business can continue.
FAQ
The answers
to your questions
Through our Customer Portal, you have real-time insight into the status of tickets, SLAs and pending incidents. You can easily submit new requests, track progress and download reports. This way, you maintain full control and transparency over all support activities.
Our support is not a standard helpdesk, but an extension of your own organisation. You get direct access to consultants with years of experience in complex security environments. We do not work reactively, but proactively, with short lines of communication, clear agreements and a focus on continuity.
Depending on the chosen service level, we offer support within office hours, extensive evening and weekend services or a full 24×7 service window. So you can always choose the service level that suits your organisation’s availability needs.
When a problem affects multiple parties or is not solved within the agreed time, we take control via Escalation Management. We coordinate communication, priorities and suppliers involved so that the incident is dealt with quickly, structurally and transparently.